Job Overview:
The Executive Vice President will lead all business efforts within the designated market, have direct responsibility of people engagement, managing to an annual budget with the intent of growing EBITDA year-over-year, and manage Association/Community Manager team leaders including interaction with Board of Directors and the property owners they serve. The ideal candidate will work cross-functionally with FirstService Residential departments such as Marketing/Business Development, IT, HR, Legal and Corporate Accounting to ensure the business is appropriately managed/supported/sized in these matrix organizations. Further, the Executive Vice President will work with the Client Accounting Controller to ensure all property level financial reporting is accurate and timely.
Compensation: $200K-$250K plus 20% discretionary bonus and long-term incentive program
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
*This position can be located in our Sacramento office or our San Ramon office.
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.
People:
• Engaged executive presence with team in scope of role
• Build strong relationships of trust with internal (i.e., peers and support teams) team.
• Maintains a positive, cohesive work environment to attract and retain top level leaders throughout the organization.
• Build a highly functioning team of leaders through performance management, succession planning, coaching, mentoring, and leading by example.
• Ability to clearly communicate, motivate and inspire others to reach company vision.
• Promote the use of and utilize all company resources to maintain or exceed associate satisfaction.
• Partner with the Human Resources department and assist with recruiting, hiring, payroll approval, coaching and developing, and performance management processes for associates. Maintain working knowledge of company Human Resource policies, programs and initiatives.
• Partner with the Human Resources department on all associate relations issues to ensure operational integrity and client service levels are maintained.
• Lead and contribute to an inclusive work environment where all feel valued.
Growth and Strategy
• Positively contribute to California sales and EBITDA goals
• Provide overall executive leadership and strategic direction for designated market. This includes frequent interaction with association/community Managers, business leaders, existing clients, prospective new clients, FirstService affiliates and FirstService Residential senior managers.
• Responsible for annual business plan - driving financial performance to achieve targeted performance margins as identified in business plan.
• Provides year-end input to corporate budget and in particular, to those line items within area of responsibility.
• Maintain client retention goals as outlined in business plan.
• Develop and implement strategies that promote the organization’s mission, core values and global service standards.
• Identify client opportunities with new and existing clients. In partnership with Business Development and Marketing, support and participate in client presentations that lead to generating new business.
• Drive business improvement and compliance through new or enhanced technology/processes. Influence stakeholders and teams to adopt changes including communication plans related to key initiatives.
• Commits to attending and leading in certain circumstances all designated company meetings and events within areas of responsibility; including supervisor meetings, team meetings, client meetings and others that may arise from time to time.
• Build and support the organizational culture that drives passion for continuous improvement and development throughout the company.
• Works collectively with the regional leadership and colleagues on strategies to effect and implement new company procedures, policy changes, etc.
• Drives and supports the launch of new clients into the company’s operations both prior to effective date of new contract and up through an established onboarding process.
Operations:
• Follows regional and/or national policies and operational protocols.
• Implement best practices, innovation, creative thinking, and employment of business practices throughout the company.
• In a growing and evolving culture of change, lead and participate as an Executive Sponsor for Regional or National initiatives.
• Manage and direct regional leaders (Senior Vice Presidents, Vice Presidents, Directors, General Managers, and Support Teams) to ensure the company’s operational priorities are aligned with the company policy, legal guidelines and long-term goals of growth.
• Participate and provide strategic, executive level leadership on the Executive Leadership Council and Community Management Council.
• Promote the consistent use of all company tools and resources to exceed client and vendor satisfaction.
• Encourage participation in at least one outside committee. For example, CAI, CACM, CIA, HBC, Chamber, Rotary, United Way, etc.
• Adheres to all company policies and guidelines.
• Reviews and approves direct report expense reimbursables.
• Review and approves operational expenses as required through regional/national policies.
• Other duties as assigned.
Skills & Qualifications:
• Must possess college degree; or equivalent industry experience.
• Graduate level education or higher desired.
• Industry designation welcomed; CCAM, CACM, PCAM, etc.
• 8+ years of proven leadership skills and ability to lead large teams at an executive level or greater.
• Strong ethical practices.
• Strong verbal and written communication skills.
• Strong internal/external customer relations skills required with ability to communicate effectively with all levels of management, associates, vendors and other stakeholders.
• Organizational and time management skills with the ability to multi-task, implement, and monitor progress for successful completion.
• Ability to work well under pressure in a fast-paced environment meeting deadlines.
• Demonstrates attention to detail.
• Demonstrates awareness of variables which could affect associate retention and/or morale; for both clients and associates.
• Demonstrates reliability and dependability to support daily operations, company meetings, client meetings and/or other activities.
• Demonstrated ability to train, develop and educate associates.
• Proficient in daily use and knowledge of Microsoft Office applications; including MS Word, Excel, PowerPoint, Outlook, Publisher, and Teams.
Physical Requirements and Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift 25 lbs
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients
• Valid California Driver’s License and State mandated vehicle insurance, and registration
• Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance
• Ability to work late into evenings as required for board meeting attendance
This is a full-time position with typical scheduled hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. May be required to work overtime as needed and approved by supervisor, including occasional evening meetings. Consistent and regular attendance required.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Supervisory Responsibility:
Manage 5-15 direct reports that ensure regional daily operations adhere to company policies, best-practices and delivers a high level of client and associate satisfaction. Direct reports could include, but are not limited to: Vice Presidents, Regional Directors, Regional Managers, General Managers, Executive Assistants and other positions as deemed appropriate.
Tools and Equipment Used:
General office equipment
Travel:
Travel time of up to 50% in designated market. Occasional overnight travel may be required.
What We Offer:
• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
All offers of employment with FirstService Residential are contingent upon a satisfactory background chec
